Privacy policy

Last Updated: December 29, 2025

NVRFRGT online store operates this store and website (including all related information, content, features, tools, products, and services) to provide you with a curated shopping experience (the "Services"). NVRFRGT online store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transactions through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "Personal Information," we refer to information that identifies, relates to, or can reasonably be associated with you or another individual. Personal Information does not include information that has been collected anonymously or de-identified such that it can no longer be used to identify an individual.

Depending on how you use the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information (including inferences derived from such information):

Contact Information: Includes your name, physical address, billing address, shipping address, telephone number, and email address.
Financial Information: Includes credit card numbers, debit card numbers, financial account numbers, payment information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related details.
Account Information: Includes your username, password, security questions, and various preferences and settings.
Transaction Information: Includes products you have viewed, items added to your cart or wishlist, purchases, returns, exchanges, cancellations, and your transaction history.
Communication with Us: Includes information contained in any communications you have with us, such as when you contact our customer support.
Device Information: Includes information about your device, browser, and network connection, your IP address, and other unique identifiers.
Usage Information: Includes information about how you interact with the Services (such as how and when you access the Services and how you navigate through them).

Sources of Personal Information

We may collect personal information from the following sources:

Directly from You: This includes when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us.
Automatically through the Services: This includes information collected from your device when you use our products and services or visit our website, as well as information gathered through cookies and similar technologies.
From Our Service Providers: This includes cases where we engage service providers to provide specific technologies or where they collect or process your personal information on our behalf.
From Our Partners and Other Third Parties: This includes information obtained from business partners and other external entities.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services: We use your personal information to provide you with the Services. This includes fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, enabling the posting of reviews, and providing a personalized shopping experience, such as recommending products based on your purchase history. This may also include using your personal information to better customize and improve the Services.
Marketing and Advertising: We use your personal information for marketing and promotional purposes. This includes sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements on the Services and other websites based on products or services you have previously purchased or added to your cart, as well as other usage history.
Security and Fraud Prevention: We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraudulent, unauthorized, illegal, harmful, or malicious activity, protect public safety, and ensure the security of the Services. If you register an account through the Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with others.
Communication with You: We use your personal information to provide customer support, respond to you promptly, provide effective service, and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable laws and respond to legitimate legal processes, including requests from law enforcement or government agencies. We also use it to participate in or investigate civil discovery, potential or actual litigation, or other legal disputes, and to investigate or enforce potential violations of our Terms of Service or policies.

Disclosure of Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

Service Providers and Vendors: With Shopify and other vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Business and Marketing Partners: With business and marketing partners to provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising in coordination with third-party services based on your online activities across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to direct us not to share your information for targeted advertising or marketing based on your online activities across different merchants and websites.
Directly by Your Request or Consent: We disclose information when you direct, request, or consent to our disclosure of certain information to third parties (e.g., to ship products or through your use of social media widgets or login integrations).
Corporate Affiliates: We may share information within our affiliates or otherwise within our corporate group.
Business Transactions and Legal Obligations: In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable Terms of Service and policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties, who may be located in countries other than your country of residence, for the purpose of providing and improving services to you. Furthermore, to protect, expand, and improve our business, we utilize certain enhanced features provided by Shopify that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use the personal information collected regarding your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and will respond to requests for the exercise of your rights regarding the use of personal information for these purposes.To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, please review their privacy and security policies, as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, nor the accuracy, completeness, or reliability of any information found on these sites. Information you provide in public or semi-public venues, such as third-party social networking platforms, may be viewable by other users of the Services and users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators, except as otherwise disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request that the information be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you transmit to us may not be secure while in transit. We recommend that you refrain from using unsecure channels to communicate sensitive or confidential information to us.

The period for which we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances. Where permitted by law, we may decline your request.

Right to Access / Right to Know: You may have the right to request access to the personal information we hold about you.
Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
Right to Correction: You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
Managing Communication Preferences: We may send you promotional emails; you can opt-out of receiving these at any time by using the "unsubscribe" option displayed within the email. Even if you opt-out, we may still send you non-promotional emails, such as important notices regarding your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and your rights, including those related to data processed by Shopify, please visit: https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. Depending on applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information provided below. Depending on where you live, you may have the right to appeal our decision regarding your request by contacting us through the same information, or you may have the right to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country where you reside.

When we transfer your personal information outside of the European Economic Area (EEA) or the United Kingdom (UK), we will do so based on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authorities in the UK where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Services, update the "Last Updated" date, and take any other steps required by applicable law to provide you with notice of such changes.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at info@nvrfrgt.jp.

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